Privacy Policy

Information we collect

When you contact us or request a quote, we collect the information you provide: your name, company, email address, phone number, and the shipment details you share (such as origin, destination and cargo description). If you contact us directly by phone or email, we may keep a record of that correspondence.

Our website may also collect standard technical information such as browser type and pages visited, used in aggregate to understand how the site is used and to improve it.

How we use your information

We use the information you provide to respond to your enquiries, prepare quotations, arrange and manage shipments you ask us to handle, and communicate with you about those services.

We do not sell your personal information. We share it only where necessary to deliver the services you request, for example, with carriers, customs authorities and logistics providers involved in your shipment, or where required by law.

Data retention

We retain personal information for as long as needed to provide our services, meet legal, accounting and regulatory requirements that apply to freight and trade documentation, and resolve any disputes. When information is no longer required, we take reasonable steps to delete or anonymize it.

Data security

We take reasonable technical and organizational measures to protect the personal information we hold against unauthorized access, loss or misuse. No method of transmission or storage is completely secure, but we work to protect your information in line with good industry practice.

Your rights

You may ask us what personal information we hold about you, request corrections to inaccurate information, or ask us to delete information we no longer need to retain. To make any of these requests, contact us using the details below.

Contact

For any privacy-related questions or requests, contact Frequent Shipping LLC at [email protected] or +971 55 857 1655, or write to us at Al Bahar 103-211, Al Khabeesi, Deira, Dubai, United Arab Emirates.